The Tourism Service is the central contact point for tourists and partners in the tourism and leisure industries. It operates as a coordination and information platform for the travel industry.
Visitors from Austria and abroad, companies, authorities and other institutions may turn to the Tourism Service for information and answers to individual questions.
A special service is free and impartial mediation in conflicts between travellers and specific businesses of the tourism industry (as in cases of complaints about shortcomings). Please use the downloadable form to submit your complaint.
You can reach the Centre from Monday to Friday from 9:00 to 12:00 CET.
You may also address your concerns in writing to the following address:
Bundesministerium für Wissenschaft, Forschung und Wirtschaft
If you require personal advice, we are at your service from Monday to Friday from 9:00 to 12:00 CET or otherwise by telephone arrangement.
Travel complaints form
Foreign representations in Austria
Federal Ministry for European and International Affairs
Special information of the Hotel Business Section of the WKO on the issue of air travel interruption; options for cancellation of hotel bookings:
Many establishments offering overnight accommodation apply the conditions set down in their general terms of business (Allgemeine Geschäftsbedingungen – AGB) when arrivals are delayed by force majeure. The model AGB made available by the Hotel Business Section of the WKO (AGBH 2006 - http://www.hotelverband.at/down/AGBH_061115.pdf) include the following rules:
Inability to arrive
- If the party to the agreement is unable to appear at the accommodation establishment on the agreed date of arrival, as a result of unpredictable circumstances (e.g. extremely heavy snowfall, floods, etc.), which prevent the party from doing so, that party is not obliged to pay the agreed price for the day of arrival.
- The obligation to pay for the booked stay will revive if arrival at the accommodation becomes possible for the party within three days of the original confirmed arrival date.
Decisions are to be made on a case-by-case basis whether alternative travel options should be used, or whether payment obligations arise once the closure of air space is lifted during the period booked. Decisions are to take into account various aspects, such as reasonableness, duration of stay, or the question of whether the agreement involves a divisible or indivisible service according to the intention of the parties.
Publications and studies
If you are interested in publications or studies concerning tourism (at present available only in German), you may download them or order them from the Tourism Service .